IMI Certified Mediator Blazo Nedic gave a fantastic session on the role of apology in mediation. Find the video and hand-outs below.
VIDEO
Blazo-Nedic-2020-Apology-in-Employment-Disputes
Blazo-Nedic-2020-Meanings-of-Apology
Blazo-Nedic-2020-Jet-Blue-apology-analysis
Source: https://www.imimediation.org/2020/04/24/apology-in-mediation/
